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In the case of distance or off-premises contracts, the consumIn the case of distance or off-premises contracts, the consumer has the right to notify the enterprise within 14 days of withdrawing from the contract without having to state the reason for his decision. The consumer shall be deemed to have made a withdrawal declaration in due time if he sends it within the time limit set for withdrawal from the contract (2nd paragraph of article 43 of the ZVPot).

Total cost of sending and / or returning the goods in case repayment shall be borne by the buyer, in case of withdrawal the company immediately and no later than 14 days after the sorted notification of the cancellation of the contract return all payments received.

An enterprise returns received payments to the consumer using the same payment method as the consumer, unless the consumer explicitly requested the use of another means of payment and if the consumer does not bear any costs.

For sales contracts, the company can withhold a refund of payments received to accept returned goods until the consumer has supplied evidence that he sent back the goods, unless the company the opportunity to just assume returned goods.

The purchased items that are the subject of the return must MUST be labeled in the same way as they were at the takeover, nor should they show traces of wear, use or damage.

The seller must deliver the goods to the consumer in accordance with the contract and shall be liable for actual errors of fulfillment.

The error is real:

1. if the thing does not have the characteristics necessary for its normal use or for marketing;

2. if the thing does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have known to him;

3. if the thing does not have characteristics and characteristics that were explicitly or implicitly agreed or prescribed;

4. if the vendor has delivered a thing that does not match the model or model, unless the sample or model was shown only for notification.

Suitability of goods for normal use shall be assessed according to the usual products of the same type and having regard to any of the seller's statements about the characteristics of the goods by the seller or manufacturer advertising, product presentation or marking on the product itself.

The consumer can claim his rights from a material error if he informs the seller of the error within two months from the day the error was discovered.

In the error notification, the consumer must describe the error more accurately and allow the vendor to examine the item.

The error message can be communicated by the consumer in person to the vendor, the seller must issue the certificate, or send it to the store where the item was purchased, or to the seller's representative with whom the contract was concluded.

The seller is not liable for actual goods defects that appear after having passed two years since the thing was delivered.

It is considered that the mistake of things existed at the time of extradition if it occurs within six months of the extradition.

A consumer who correctly informed the seller of an error has the right to require the seller to:

 removes a defect on the goods or returns part of the amount paid in proportion to the defect or replaces the defective item with new impeccable goods or returns the amount paid.

In any case, the consumer also has the right to demand from the seller compensation for damage, and in particular the reimbursement of the costs of material, spare parts, work, transfer and transport of products that arise in order to fulfill the obligations from the previous paragraph of this article.

The consumer's rights referred to in the first paragraph shall be extinguished with the expiration of two years from the date when he informed the seller of the actual error.er has the right to notify the enterprise within 14 days of withdrawing from the contract without having to state the reason for his decision. The consumer shall be deemed to have made a withdrawal declaration in due time if he sends it within the time limit set for withdrawal from the contract (2nd paragraph of article 43 of the ZVPot).

The total costs of sending and / or returning goods in the event of a refund are borne by the buyer, in the event of withdrawal, the company shall return all received payments without delay, or at the latest within 14 days after the notice of termination of the contract.

An enterprise returns received payments to the consumer using the same payment method as the consumer, unless the consumer explicitly requested the use of another means of payment and if the consumer does not bear any costs.

In the case of sales contracts, an enterprise may refrain from refunding the received payments until the goods returned are returned until the consumer has provided evidence that the goods have been sent back unless the company offers the option of only returning the returned goods.

The purchased items that are the subject of the return must MUST be labeled in the same way as they were at the takeover, nor should they show traces of wear, use or damage.

The seller must deliver the goods to the consumer in accordance with the contract and shall be liable for actual errors of fulfillment.

The error is real:

1. if the thing does not have the characteristics necessary for its normal use or for marketing;

2. if the thing does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have known to him;

3. if the thing does not have characteristics and characteristics that were explicitly or implicitly agreed or prescribed;

4. if the vendor has delivered a thing that does not match the model or model, unless the sample or model was shown only for notification.

The suitability of goods for normal use shall be assessed against the normal goods of the same type and subject to any seller's declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods themselves.

The consumer can claim his rights from a material error if he informs the seller of the error within two months from the day the error was discovered.

In the error notification, the consumer must describe the error more accurately and allow the vendor to examine the item.

The error message can be communicated by the consumer in person to the vendor, the seller must issue the certificate, or send it to the store where the item was purchased, or to the seller's representative with whom the contract was concluded.

The seller is not liable for actual goods defects that appear after having passed two years since the thing was delivered.

It is considered that the mistake of things existed at the time of extradition if it occurs within six months of the extradition.

A consumer who correctly informed the seller of an error has the right to require the seller to:

 removes a defect on the goods or returns part of the amount paid in proportion to the defect or replaces the defective item with new impeccable goods or returns the amount paid.

In any case, the consumer also has the right to demand from the seller compensation for damage, and in particular the reimbursement of the costs of material, spare parts, work, transfer and transport of products that arise in order to fulfill the obligations from the previous paragraph of this article.

The consumer's rights referred to in the first paragraph shall be extinguished with the expiration of two years from the date when he informed the seller of the actual error.

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